Here’s someone who really gets it.

Posted by Maddie Grant under Uncategorized

Lee White rocks. His blog articulates his own questions about social media and Enterprise 2.0, particularly in relation to his new consulting business.

His new elevator pitch:

Other person in the elevator: “So, what do you do?”

Me: “I facilitate the development of community as an organizational structure within organizations.”

Other person in the elevator: “Cool! Tell me more about that.”

…or something like that. :-)

Basically what this means is that I can talk about what is happening all around us with regard to social media, enterprise 2.0, WOM, etc. within the single context of community, where all of these instances are simply examples of “the integration of the many into the one”.

From this basis I see many themes that I want to develop:

  • The cognitive dissonance that occurs when organizations attempt “community” marketing while operating internally as an authoritarian hierarchy.
  • The practice of community is about continually working to include the next the next layer “outside” into the whole.
  • The “tools” of community, both new and old.
  • Why is community a viable organizational model “now”?
  • Can community and hierarchy co-exist?
  • Examples of community that can serve as models for the enterprise.

We should get him to dip his toes in association industry waters…!

Read & discuss at Maddie Grant's blog.

Social media fear factor rears its ugly head at today’s Society of National Association Publications lunch and learn

Posted by bkmcae@gmail.com (Ben Martin) under Uncategorized

Mobile post sent by bkmcae using Utterz. Replies. mp3

Read & discuss at bkmcae@gmail.com (Ben Martin)'s blog.

Not Quite What I Was Planning

Posted by Ann under Uncategorized

For minimalists who appreciate concise descriptions, Smith Magazine has published a collection of six-word memoirs, Not Quite What I Was Planning. The book was published this month, but the project continues with additions posted to their web site. The most…

Read & discuss at Ann's blog.

Agile Planning = a model for strategic thinking?

Posted by Maddie Grant under Uncategorized

I had a bit of an epiphany this weekend.

I picked up a textbook on my dining room table that my husband Andy was reading for a software development and project management course he’s taking. The book was called Agile Estimating and Planning, by Mike Cohn and Prentice Hall. I start leafing through it, and at first I was thinking, this might as well be in Greek, then I started to “get” some of it and it suddenly struck me. If you take all the software development jargon out of it, and extract the basic principles, I could have been reading about a methodology for how to foster strategic thinking in an association context. And it is stupendous!

Check this out.

The wikipedia entry is here. It’s a little heavy going but if you skip down to the principles and comparison to other methods you’ll see what caught my eye. This is the Agile Manifesto, written by a group of 17 software developers in 2001:

We are uncovering better ways of developing
software by doing it and helping others do it.
Through this work we have come to value:

Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan

That is, while there is value in the items on the right, we value the items on the left more.

Also check out the Principles behind the Agile Manifesto (my bold):


Our highest priority is to satisfy the customer
through early and continuous delivery
of valuable software.

Welcome changing requirements, even late in
development. Agile processes harness change for
the customer’s competitive advantage.

Deliver working software frequently, from a
couple of weeks to a couple of months, with a
preference to the shorter timescale.

Business people and developers must work
together daily throughout the project.

Build projects around motivated individuals.
Give them the environment and support they need,
and trust them to get the job done.

The most efficient and effective method of
conveying information to and within a development
team is face-to-face conversation.

Working software is the primary measure of progress.

Agile processes promote sustainable development.
The sponsors, developers, and users should be able
to maintain a constant pace indefinitely.

Continuous attention to technical excellence
and good design enhances agility.

Simplicity–the art of maximizing the amount
of work not done–is essential.

The best architectures, requirements, and designs
emerge from self-organizing teams.

At regular intervals, the team reflects on how
to become more effective, then tunes and adjusts
its behavior accordingly.

Agile planning is based on the idea that you can plan in shorter iterations which are continuously adjusted. I would say it’s like a cyclical spiral, always moving, as opposed to the linear straight arrow plan with a set start date and finish date. It is highly collaborative between team members, it relies on trust between team members, and it is extremely nimble and responsive. As per wikipedia,

Although agile methods differ in their practices, they share a number of common characteristics, including iterative development, and a focus on interaction, communication, and the reduction of resource-intensive intermediate artifacts. … From an organizational perspective, the suitability can be assessed by examining three key dimensions of an organization: culture, people, and communication. In relation to these areas a number of key success factors have been identified (Cohen et al., 2004):

  • The culture of the organization must be supportive of negotiation
  • People must be trusted
  • Fewer staff, with higher levels of competency
  • Organizations must live with the decisions developers make
  • Organizations need to have an environment that facilitates rapid communication between team member

Now, if you google “agile planning” or “agile software development” you will get tons of really complicated project management methodologies. That’s not what I am interested in. What is important here are the principles behind agile planning, which seem to me to be entirely in sync with what some of us have been talking about for a long time in the association world. Namely, how to foster middle-level strategic thinking. How to incorporate decision-making through collaboration and communication throughout an organization (task forces rather than departments or committees). How to be nimble, continuously proactive and reactive. How to incorporate the possibility of failure through continuous beta-testing (so there will be no such thing as failure, only lessons learned and goals adjusted). How to really engage our members so they have a participatory role in the development of the association.

Jeff and Jamie talk about these ideas in their 2005 article, Building Strategic Capacity by Design, which I was reading for my CEO Dialogues course. But I was thinking to myself, we all talk about this stuff on a theoretical level, but I think what people really want to know now is “How can we IMPLEMENT this within my organization? How can we get started?” The article talks about developing “design principles”, “processes that facilitate strategic conversations”. But here I am, Joe Blow association executive trying to get my head round it and wanting to start changing my association’s culture - and I’m thinking, I get the theory, but I want some concrete examples of how to get there!

I know they are not easy to come up with because everyone’s organizational culture and history is so different. However, I think what may be missing now, what is keeping us in the association world from the widespread adoption of the technologies behind the cultural shift we are experiencing but have little idea how to deal with, is to have some kind of basic methodology for strategic thinking, some kind of “control”, not necessarily a benchmark but something to start with, that an association can compare their own processes against and modify to suit their own organizational culture.

So, I have a lot more thinking to do about this, but maybe the ideas behind agile planning could be developed into some usable model or template for how to get started in moving towards strategic thinking, responsiveness, innovation and creativity - over linear strategic planning, slow reactivity and risk aversion, rigidity of thinking and top-level-dominated leadership.

What do you think?

Read & discuss at Maddie Grant's blog.

Certification Gets Social!

Posted by Mickie Rops under Uncategorized

Here’s a group who’s documenting their creation of an industry certification program through a blog. This one’s pretty basic, but the possibilities are endless. What a great way to be transparent (and informative) with members of a profession about the development process…and I could see how there would be easy opportunities for engaging and seeking input along the way. I’ve actually now found 6 blogs sponsored by certifying agencies (plus many more by candidates/certificants). I’ve…

Read & discuss at Mickie Rops's blog.

TED Conference Injects Crowdsourcing

Posted by Peter Turner under Uncategorized

If you are a devotee of TED’s videos you know that this event has has some amazing presentations. I have been jealously watching them for years since the event was started by Richard Saul Wurman. But I always wondered whether people walk away from such an inspiring event and feel a […]

Read & discuss at Peter Turner's blog.

Selling Attendee Benefits vs Features

Posted by Margaret Core under Uncategorized

Read & discuss at Margaret Core's blog.

Links for 2008-02-26 [del.icio.us]

Posted by Hilary under Uncategorized

Read & discuss at Hilary's blog.

The Great Debate…

Posted by Cynthia D'Amour under Uncategorized

   What would make your chapter an irresistible value for today’s potential members and volunteers?
I’ve been debating colleagues about what chapters need to excel.
Some argue the problem is with the chapter model.
They propose chapters would be better if they…

Didn’t have to have board members - just few people who plan the events.
Used more online communities than […]

Read & discuss at Cynthia D'Amour's blog.

The debate over association use of social media needs more fear

Posted by bkmcae@gmail.com (Ben Martin) under Uncategorized

Bus in Guangzhou
Originally uploaded by Lin Zhizhao

Fear is a powerful motivator. It’s not usually the healthiest one, but frighteningly effective nonetheless. Fear is the primary reason associations are not embracing social media in my experience. Fear of losing control. Fear of the unknown. Fear of potential liability. Fear of (heaven forbid it!) negative comments. (I can hear shrieks coming from the conference room!)

Well, I actually think the association debate over use of social media could use a larger measure of fear. This might come as a surprise to my readers and those who might think my social media and conversational marketing suggestions are too bold. Yes, I contend that more fear is what we need in this debate.

However, the kind of fear I think we should be talking about isn’t like the ones articulated above. It’s a fear of missing the social media bus that should really worry us. The opportunity costs, as the consultants like to say.

Here’s the dire assessment: Your association is becoming more irrelevant by the moment if it isn’t participating in the conversation made possible by social media. Signs of the paradigm shift are all around us and quite obvious. Association leaders who don’t recognize the signs are either uninformed or unconscious.

Jeff De Cagna writes that “it’s time to move on” in the social media debate. I couldn’t agree more. I’m going to move on with him, and I hope you will too.

But wait! What about all of the fears of potential liabilities, losing control, and (the night terror) negative comments? IRRELEVANT! All are either uncontrollable (and were all along) or can be mitigated with good policies, procedures and education. Social media carries as much risk as email. You should be more afraid of losing the battle for relevance. The fear of missing the opportunity to create new value and deeper connections with your members should be far more compelling than the fears articulated at the beginning of this post.

I’ve taken my seat on the social media bus, and I won’t look back.

Tagged:

Read & discuss at bkmcae@gmail.com (Ben Martin)'s blog.