On Saturday morning, I dragged myself out of bed, after a late night, to go speak to a group of 30-odd students in my biggest training program. I had called the meeting, to take place during their half-hour morning break, to ask them about what I could do to encourage them to come to our end-of-year Awards Dinner in June.
I explained that we were going to try something new this year, where we combined the Awards Dinner with the Annual Meeting, which traditionally happens a couple weeks after the Awards dinner and to which (therefore) no-one really shows up, (not even most of the Board!). The main business of the Annual Meeting is to vote in new directors, which happens by mail ballot in advance anyway, so we checked the by-laws and saw we could cover that by having a few minutes of business during the speeches at the Awards Dinner.
But also, we have had an issue that even though attendance has been pretty good at the dinner, not many students would show up, despite it also being for graduations and to introduce new incoming students. I went for the first time last year and felt bad that hardly any students were there to meet the new incoming classes. I knew the cost was a factor - $90 a plate. But we had had a fund available to subsidize students, which few took advantage of, so there must be more to it, and I thought I would go and ask.
The feedback pretty much confirmed my own feelings about it, namely that it seemed like the graduations and new student intros were a bit of an afterthought, that the format was too formal (speeches too long), that there was no opportunity to mingle, etc. All of which I will try my best to improve, while using gentle persuasion on the resisting “we have always done it that way” crowd.
But my biggest “Doh!” moment was this: at the end of the discussion, I was thanking everyone for giving up their break time and talking to me about it, and someone said, “No, we want to thank you for coming here - nobody has ever asked us what we thought about it before.”
I mean, I knew this was true, because I have made it my number one priority for us staff to have a real presence at all of our events and for all of our members to know who we are and be free to talk to us about anything. But to have someone actually say it, point blank, made me realize that there is a HUGE cultural shift that I need to make happen, where all members and students are made to feel part of our community, not just the core few who are involved the most. And all it takes to make that shift start to happen, is to be able to show that I care what each of them has to say. Which I do! So I will keep asking.
