Five ways “ungovernance” thinking enables innovation
The success of associations in the 21st century will depend, in large measure, on whether the leaders of our organizations choose to set aside their self-aggrandizing agendas, petty personality conflicts and micro-managing tendencies to embrace the real responsibilities of stewardship that come with the staff and volunteer roles they occupy. It’s clear to just […]
Back from Vegas
Rants from Gartner
Other posts on the Cartner CRM Summit 2007 can be found here.
Now that I've discussed all the take-aways from the Gartner CRM Summit, I have to rant about a couple of issues that came up during the conference (and offer kudos on one item). I'm putting on my meeting planning hat, here (and I was […]
Stifling Ideas, Stifling People
While finalizing an online learning program for preceptors (clinical setting teachers), I saw a table with the phrases preceptors should never use with students. I couldn’t help but share them here. I think the reason is obvious.
Phrases Preceptors Shouldn’t Use
That’s not the way we do things here.
I don’t think that will […]
Woman Wins Indy 500!
That’s the vision of Lyn St. James who was presented the Professional Achievement Award tonight by the Women’s Automotive Association International.
(My California-based friend Jody DeVere of AskPatty.com invited me to attend the awards dinner tonight since it was taking place in Metro Detroit -she’s the blonde in the photo).
Lyn St. James is a fascinting woman. She…
Completed […]
Planned Reflections and A Reflection Blog?
Earlier this week I wrapped up a client meeting and enjoyed lunch at Cordoroy’s while passing time for my flight later that day. (Side note: Goat cheese and black olive pizza was awesome.) So often we are rushed from one meeting to the next, to the airport, and on. Too often we […]
Growth, risk and ungovernance
We need to change the terms of the debate.
Take-aways from Gartner, Part 6
Other posts on the Gartner CRM Summit 2007 can be found here.
One of the Gartner presenters made the point that CRM strategy can be implemented without technology, but that without technology, it is not easily scalable. Put another way, while you can implement a good customer relationship management strategy on note cards, it's going to […]