You Go Girl: Carol starts an association blog

Posted by CindyAE under Uncategorized

My longtime friend and fellow REALTOR Association Exec Carol Van Gorp has started a blog.

One of the first things to decide when starting a blog is who your audience is, and this is how Carol describes it on her blog: “My intent is to speak to my members (and anyone else who is interested) on issues that we deal with at the Columbia Board of REALTORS [Missouri] - both on a staff level and on a volunteer leadership level. Maybe we can answer the age-old question of ‘What were they thinking?’ I’m going to try for a few weeks and see how it goes.”

I think Carol’s decision to do this type AE-to-member blog communication makes her unique, and worth watching … Here’s a few examples of what she’s posted so far:

1. A YouTube video of her explaining how the association is going to use a NAR grant they received;

2. An explanation of a decision by a local newspaper to stop delivering their association consumer publication, and what they’re doing in response;

3. Thoughts on dues collection, budget and explaining hard look at services for the New Year. Post includes this classic comment [emphasis mine]: “Everyone asks me how we are doing. It’s really hard to tell because you all pay at the last minute …. The dues being due right after Christmas is a hard time for everyone. It’s a slow closing period which makes it worse. In Miami, we billed in the summer for the following calendar year’s dues … Everyone hated that too because they didn’t want the association to hold their money that long. My guess is that no payment date would be any better than the next. New Year’s Eve will bring about a third of our membership in to the office to pay. It’s really kind of fun to see everyone!”

Three words, Carol: You Go Girl! Can’t wait to see what else you post ….

Read & discuss at CindyAE's blog.

Customer or guest?

Posted by AEM under Uncategorized

I was waiting in line at the store when a cashier called, “next guest, please.” I have had just about enough of that.

People who shop in stores are “customers,” they are not “guests.”

Calling them “guests” is patronizing and phony. It’s a laughable attempt to make customers feel like they’ve been granted a more respected status in the store.

It’s more important to provide high quality products and deliver customer-centered services. Bestowing well-meant names isn’t enough.

So, call me a customer. When you invite me to your home, you can call me a guest.

Read & discuss at AEM's blog.

Check out these “Unspoken Truths for Association Leaders”

Posted by CindyAE under Uncategorized

Association management blogger Kevin Holland has a great series of “Asides” on his blog called “Unspoken Truths for Association Leaders” ….. With his permission, I’m posting some of my favorites below, but you can get all of them at this link.

Unspoken Truths for Association Leaders: (by Kevin Holland)

# 6: Reaching the right decision is more important than reaching consensus.

# 7: A committee should not exist solely because it existed last year.

# 9: Sometimes it really has been tried before, and sometimes it really didn’t work.

# 12: “Making information available” and “communicating” are two completely different things.

# 13: Having opinions, and voicing them, does not disqualify one from being a leader, but it doesn’t qualify one, either.

# 15: Don’t cling to things that should work, but don’t. Move on.

# 16: A chairmanship should not be a reward for past efforts. It should be a request for service from someone who brings wisdom and talent to the task.

# 17: In an ideal world, confidential things would be kept … confidential. We do not live in an ideal world.

# 19: Be wary of people who value being “right” above all. They make good actuaries, perhaps even good attorneys, but they make lousy association leaders. (Even if you are an association of actuaries or attorneys.)

Read & discuss at CindyAE's blog.

Learning Styles Bunk

Posted by Ellen under Uncategorized

I’m sure to be in the minority here, but the whole cacophony of “learning styles” is myth and bunk. Fortunately, though I’m in the minority, I’m not alone, but rather in a group of scientists and learning theorists.
Here’s my argument: It’s about the content, not the sensory perceptions of the learner.
Here’s an example. Le’ts say […]

Read & discuss at Ellen's blog.

Avoid embarrassment: Update your website copyright notice

Posted by bkmcae@gmail.com (Ben Martin) under Uncategorized

[You’re reading http://BenMartinCAE.com. Actually, right now you’re just reading the RSS post header.]

Today’s the first day of 2009. Make sure your website and e-mail broadcast templates no longer have footers that say “© 2001-2008″, or something like that.

Read & discuss at bkmcae@gmail.com (Ben Martin)'s blog.

Association social media bling

Posted by bkmcae@gmail.com (Ben Martin) under Uncategorized

[You’re reading http://BenMartinCAE.com. Actually, right now you’re just reading the RSS post header.]

2008 conferences on Flickr.

Read & discuss at bkmcae@gmail.com (Ben Martin)'s blog.

Year End Post

Posted by Jamie Notter under Uncategorized

Read & discuss at Jamie Notter's blog.

I Can’t Hear You…

Posted by Cynthia D'Amour under Uncategorized

  But I can see you.
Something happened today…

One of my ears swelled internally.
It feels like a water balloon in there.
I can’t hear with that ear.

I’ve had this ear challenge before.

It’s a pain.
Will eventually go away.
(Thankfully I don’t have to fly this week!)

Not hearing with one ear makes conversations interesting.

I see more than I hear.
Can lead […]

Read & discuss at Cynthia D'Amour's blog.

What’s it all about?

Posted by AEM under Uncategorized

Association professionals blog to communicate, share information, editorialize, be provocative, and ultimately to influence thought and, hopefully, action in association management or in a particular niche within the profession.

These are a few of my posts that try to accomplish those aims:

Learning how to think and how not to think about associations and their members.

How to hire employees and keep them.

Some folks who are often overlooked.

Getting people to show up at meetings, how to treat them, and how to communicate effectively with them.

What to think about age and how to help people become comfortable with social media.

Finally, something to remember about our colleagues.

Read & discuss at AEM's blog.

The Association Bloggies: Ben Martin’s 2008 association blog awards

Posted by bkmcae@gmail.com (Ben Martin) under Uncategorized

[You’re reading http://BenMartinCAE.com. Actually, right now you’re just reading the RSS post header.]

Seems like every association has a Facebook presence, conferences are getting their own Twitter accounts, and conventions are hosting social media labs. Yes, ladies and gentlemen, 2008 was the year that social media went mainstream in the association industry. This year the association […]

Read & discuss at bkmcae@gmail.com (Ben Martin)'s blog.